TERMS AND CONDITIONS
Generally, the booking is confirmed with FIGCO HOLIDAYS, and can be called “contact” when we receive the deposit amount from your side, and you receive your tour details.
Cost of the Tour/ Services:
Booking cancellation policy
When you decide to cancel your travel for any reason, we must get informed officially by a written letter. Cancellation fees will be applied based on the date we received the letter from your side. Cancellations fees would be as follows:
The amount of cancellation charges depends on the day or receiving the official letter at our sales office (from Monday to Friday) with local time of Sri Lanka.
Refund will be done for unused services, and based on cancellation policy that mentioned earlier. The refund amount will be returned to the person who made the deposit, noting that refund process usually takes one-two weeks due to some procedures of the banks. Also please note that any bank fees will be deducted from the refunded amount.
Arrival and departure policy:
Check-In: 14:00 (local time) / Check-out 12:00 (local time)
Both early arrival and late check-outs are available upon requests and subject to payment & availability.
Personal usage of vehicle:
Kindly take note that any personal usage of vehicles out of the agreed services, will be on you your account (our services agreement include the exact things that we are responsible for covering it).
FIGCO HOLIDAYS responsibilities and limits: